Customer Service and Doing Business articles

Customer Conversations Part 2: What not to do
In the last two weeks, I’ve heard from customers telling stories about how poorly they’ve been treated by businesses. So, today’s article highlights some of the things not to do when interacting and h ... more

Part One: Price Check Please
During a recent shopping experience at a big-box white and orange home-improvement store, the need for customer service skills at all levels came vividly to life. At check-out, the total came to twice ... more

Part Two: Always Price Check, Always
Some stores promise low prices. Others promise great value. Still others simply promise having products available without any comment on pricing. And, some customers shop based on price, based on valu ... more

Customer Conversations
Have you ever seen yourself in your car – in a mirror? Here’s what I mean: the other day as I drove out of a car-wash, I saw myself sitting in my car in a mirror just outside the car-wash exit. It mad ... more

Care for Customers Waiting in Line
Disney sets the standard for caring for customers waiting, waiting, and still waiting in line. What are you doing to care for your customers as they wait in line to do business with you? Here are some ... more

Invite Customer Interactions
Two turkey drawings greeted me in an office building elevator recently. Intrigued, I read the detail with the pictures to discover that an accounting firm had sponsored a Thanksgiving drawing contest ... more

“Have You Visited Before?”
The American Swedish Institute greeter and entry-fee-taker asked “have you visited us before” as my father and I entered the museum. I think this is a wonderful opening question. This question is both ... more

A Weekend of Thanks
With retail shopping officially in full holiday swing, did you and yours take time to give thanks for all the goodness that is in your lives, in your community and in your workplace?

Speaking of wo ... more

Customer Finesse and Care
When was the last time you received a thank you note from someone you’ve done business with? A thank you note prompts me to be loyal to the business I shop with. And a thank you from an organization I ... more