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Workplace: Slot Canyon Thinking

Workplace: Slot Canyon Thinking

A slot canyon is formed when water works its way deep into basalt or sandstone and creates a deep, narrow canyon; one that is more narrow than it is deep. These slot canyons can be treacherous, especially in the event of a flash flood. People have died in slot canyons...
Workplace: Storytelling

Workplace: Storytelling

Every business has a founding story, an evolution story, and a where-are-we-now story. Every product has these stories too. What stories are you telling at work? Consider whether the stories are helping or hurting your business success. One company’s employee’s shared...

Workplace: Force

Individual words can carry many meanings or be included in phrases that create new meanings. When capturing language for internal teams and action, a set of words might be used that only makes sense internally, can only be understood by people in your industry, or can...

Workplace: Shipping

Shipping is a purchasing consideration – for customers and for businesses. Shipping costs were a consumer consideration before COVID. Now, free shipping is the expectation. Yet, packaging and shipping products costs every shipper money. Which makes shipping a business...

Workplace: Fraud

Fraud. Customers do it. Businesses do it to vendors and customers. Hackers, cheaters, and thieves do it to individuals and to businesses. Stolen account numbers. Stolen identities. Stolen goods from a front porch. Misrepresented specification fulfillment. The list of...

Workplace: Travel Discoveries

While traveling to check on aging parents, a variety of business practices stood out during the last two weeks. Here are some discoveries found on the trip. COVID Contact Tracing: each retirement community required a mask; a temperature check; and a sign-in process....

Workplace: Help or Hurt

Stop. Take a look around. What’s the sound of your workplace? Does your workplace help or hurt employees? Help or hurt customers? Recent customer experiences raise this question of helping or hurting. Several payers share billing and payment information electronically...